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Gimi Master & The Gimi Card

About

What is Gimi Master?

Gimi Master is a paid subscription that upgrades the Gimi app for children who are ready to manage their own money. It comes with a prepaid Mastercard for spending and an account for saving.

About the Gimi Card

The Gimi Card is a prepaid Mastercard issued by Prepaid Financial Services Limited, pursuant to a license from Mastercard International Incorporated. Prepaid Financial Services Limited is regulated and authorised by the Financial Conduct Authority.

How does the Gimi Card work?

The Gimi Card is connected to the Gimi app. It allows children to spend their own money and teaches them financial literacy. The card works online, but supporters have the option to block online shopping. Supporters also get full insight into spending behaviour, and notifications about card activity.

Usage

Where can I use the Gimi Card?

The card can be used online, and in all stores. The card does not work in ATMs, and at some merchants that we blocked, as they are not appropriate to children.

How do top-ups work?

Supporters top-up the card by adding their own card to the Gimi app. Go to: Settings -> Payment method and add a card!

How do I transfer money between the card and account?

Go to: Card -> Top-up card and enter the amount you want to transfer!

The Gimi Card & Scooter Apps

Most electric scooter apps don't accept prepaid cards like the Gimi Card. Start by checking their policy regarding age limits and accepted cards. If they do accept prepaid cards, contact us!

Ordering

Who can order a Gimi Card?

Only supporters can order the Gimi Card, and it's currently only available in Sweden for now. You need a Swedish personal number, phone number and an address.

Activate the card

How do I activate my Gimi Card?

Children can activate the card as soon as it's issued. Go to the new card account and press 'Activate'! The plastic card will arrive in the mail within 14 days.

When will the card arrive?

The plastic Gimi Card will arrive within 14 days from the date of order.

Blocking & unblocking

How do I block the Gimi Card?

Go to Card -> Card settings -> Turn off 'Card is active'

I lost my Gimi Card!

If you think you lost it, block the card. If you find it, you can unblock it again! If you can't find it, keep it blocked and contact us for a replacement!

My card was stolen!

Block your Gimi Card immediately! Go to: Card -> Card settings -> Turn off 'Card is active' and contact us at hello@gimitheapp.com to for a replacement.

How do I unblock a blocked card?

If the Gimi Card has been blocked by a supporter, they are the only one who can unblock it. If you blocked it, go to Card --> Card Settings --> Turn off 'Card is active'.

PIN code

I forgot my PIN code!

No worries, you can always find your PIN code in the app. Go to: Card -> Card Settings --> Show PIN code.

I entered the wrong PIN code!

If you type the wrong PIN code 3 times, the card will be automatically blocked. Contact us at hello@gimitheapp.com to unblock it!

Using the card

My purchase didn't go through!

First, check your balance to see if you have enough money on your Gimi Card, and check that it's activae. If there is enough money on the Gimi Card and it is active, please contact us at hello@gimitheapp.com and we'll figure it out!

App passcode

Why do I need an app passcode?

Using Gimi Master means managing real money in the app. We added a passcode for extra security to make sure your money is safe with Gimi.

How do I change my passcode?

Go to: Settings -> App Settings and then follow the instructions.

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